Geeks Bearing Gifts

Discussion of web ethics, in particular Spam, Scams, Viruses, Pop-Ups & Spyware, AOL, and File Sharing

Thumbtack Scam

I replied to a request for proposal on Thumbtack.Com and got this response:

Thank you. I have small scale business which i want to turn into large scale business. The company is based on importing and exporting of Agriculture products such as Kola Nut, Gacillia Nut and Cocoa so i need a best of the best layout design for it. i need you to check out this site but i need something more perfect than this if its possible .http://www.agroamerica.com.… the site would only be informational, so i need you to give me an estimate based on the site i gave you to check out, the estimate should include hosting and i want the same page as the site i gave you to check out and i have a private project consultant, he has the text content and the logos for the site. Note: 1. I want only 12 numbers of pages with the example site i gave you to check excluding videos and blogs. 2. I want only English language 3. I don’t have a domain yet but i want the domain name as kdFarmsproducts.net 4. you will be updating the site for me. 5. i will be proving the images, logos and content for the site. 6. i want the site up and running before ending of next month. 7. My Budget is $2000 to $4000 Kindly get back to me with: (1) an estimate (2) And will like to know if you are the owner ??

I went to report it but it was already redacted (or deleted). Why was I going to report it, you say? BEcause I’ve sen it before and have been down that path.

These scammers follow the following pattern (for now):

  1. They want you to check out the site and have a domain in mind (that may or may not be taken);
  2. They repeat their budget, $2K-$4K, which is a bit high for such a project;
  3. They want an estimate (after you already gave them one);
  4.  They want to know if you are the owner.

This last one is important, because they want to be sure you can make the decisions necessary to be scammed by them. Once you’ve committed to giving them a proposal (twice), they will insist on paying you $4,000 even if you quoted less. Here’s the catch:

Their “graphic artist” needs to be paid RIGHT AWAY and doesn’t take PayPal and they can’t pay them any other way for some reason. They need YOU to pay them out of the money they give you — a check that clearly won’t be worth the paper it’s printed on.

This is not unlike the “you’ve won the lottery” or “you will get paid out of the money we need you to traffic for a Nigerian prince”, where the catch is paying out money before you get paid … and then that never happens.

Well, there it is. If you pay credits on Thumbtack to quote anyone with this MO, report it and request a refund for those credits if the gig isn’t already cancelled.

Managing Monumental Password Lists

I am a web developer. I hold the keys to countless sites on my own system, accounts with vendors, and all the usual ones the average person must deal with — email, banking, Amazon.Com, online payment systems — which by itself is too much for a mere mortal to bear.

On lamenting such tribulation, one friend solved the entire problem for all of us by suggesting we just use the same username and password for everything.

If only.

I find it barely manageable at best, frustrating as hell at worst. I’m not an idiot — my IQ says I’m supposedly at the opposite end of that spectrum — but I sometimes feel like one. So why is it do darn hard?

The requirements for a username vary, and no matter how obscure, sooner or later you’ll want to sign up for something where it’s taken. Some logins use your email address instead — and often won’t even tell you it’s asking for it so you try your usual user names over and over to no avail. And heaven forbid you’ve had more than one email address over the years and can’t remember which one you used for a particular site …

But passwords are the real problem. Some systems won’t let you use certain (or any) special characters; others demand it. The same for capital letters and numbers. And the same for length. In other words, it is practically impossible to only have one password for everything, and you’ll have to remember which one goes with what account.

So why not just remember them all, once and for all? Because some systems, like my bank, make me change it once or twice a year. And it can’t be anything like previously used passwords.

So how do I survive?

A System

Over time, my efforts evolved into a (somewhat) comprehensive system, in part because passwords have become necessarily stronger over the years. Below are the main elements. Mileage may vary based on your needs, but even using a few of these as hints will probably make your life a lot easier in the long run.

  1. I use certain usernames (and email addresses) for business and others for work.
  2. I have three primary passwords of varying complexity — simple ones for casual accounts, moderate ones for most things, and very strong ones for when security is paramount, such as my server and all my client accounts.

This means that for most logins, if I don’t remember at all, a handful of tried combinations will get me in.

I have another system for remembering client passwords — which I generally assign to ensure they are strong enough and I can give it back to them if they need it instead of resetting it. I won’t go into particulars, but I use a root series of letters, numbers, and characters, some of which correspond by telephone keypad number-letter cypher to certain character places in their primary domain name. This makes all of them unique and calculable — but only to me. THERE IS NO RECORD OF THEM, ANYWHERE. If I die, they will have to be reset by my successor if the client doesn’t know.

A Password List

I don’t recommend having a notepad or bunch of sticky notes stuck to your monitor, but I’ve actually seen those in workplaces, visible to anyone who walks by. If you have to have them recorded somewhere, there are phone apps — password protected, of course, but you only have to remember the one.

I avoided this arguably necessary evil, but only in part. Especially for accounts that have odd requirements or make me change the password regularly, I have a PARTIAL note of the password. Currently, for my bank account, it’s “rK0” and for PayPal, it’s “r..7”.

That’s right. I just gave you my passwords hints to my money. In fact, I have it on a Google-indexed page for reference. But you don’t know my username or email address, respectively, or what or how many characters are missing. But I know it’s a variation of a password starting with a certain letter and ending with a certain number. I remember how my passwords evolved and what I added to them to meet requirements over the years, so it’s actually on the easy side to fill in the blanks.

What Works for You

In the end, your passwords should be meaningful to you — so long as they aren’t related to your birthday, last four of your social, or even words in the English language if you can help it. Mix up capitals and add numbers, but do it consistently and it will make remembering a LOT easier.

If you keep them somewhere, be safe. Maybe an app or online isn’t best for you and going old-school with paper and pen makes sense. Maybe it absolutely doesn’t.

But whatever you do, do it purposefully. The alternative is being locked out constantly — rather than just often enough to scream and rant about it.

A Battle Outside the Box

{An article I found in my archives by Tim Chitwood, published back in 2005, but nowhere to be found online.}

The idea’s so outside the box it’s hard to believe anyone thought of it.

But thinking “outside the box” is what the local civic club “Outside The Box” does, and that’s what members did when they thought about this weekend’s re-enactments of the 1865 Battle of Columbus at the Port Columbus National Civil War Naval Museum, online at www.portcolumbus.org.

“We thought about how meticulous those Civil War re-enactors are about having historically accurate uniforms and equipment,” says OTB President Hugh Lessjo. “Then we thought, ‘Who else
is so obsessive about having the right props and costumes?’ ”

The answer: Star Trek fans.

“We have Star Trek fan clubs in our area, and Sunday’s battle re-enactment already includes a
‘what-if’ scenario featuring a Confederate counterattack,” says Lessjo. “So we started thinking
outside the box, and we thought, ‘Why not have Trekkies join the battle?’ They already have the
equipment.”

OTBs, or “Outside The Boxers,” as they call themselves, are unconventional thinkers who believe
“there are no stupid ideas,” Lessjo says. “We really just wanted to know what would happen if Civil
War soldiers fought the crew from ‘Star Trek.’ You never see that in the movies or TV reruns.”

So the OTBs asked battle organizers: Why not attract a wider audience by staging a second “whatif”
battle sequence in which a starship crew joins the conflict?

Unwilling to openly ridicule the idea, organizers set up a meeting for Lessjo, Confederate reenactors
and a local Star Trek club — the latter two in full regalia.

Then the trouble began.

First the Confederates said they wouldn’t associate with “Trekkies,” and the Star Trek fans said
they preferred “Trekkers.” The Confederates all laughed, and “that right there got things off on the
wrong foot,” Lessjo says.

Other missteps followed.

“One of the Trekkers said Starfleet’s prime directive wouldn’t let the crew introduce superior
technology to a primitive culture,” Lessjo says. “Then a rebel yelled, ‘Don’t call us primitive, geek!’
And the Trekker said Starfleet wouldn’t defend a society based on slavery, either.”

That riled the Confederates, provoking one to shout: “Y’all just go fight for the Yankees then!
You’re all living in a fantasy world anyway!”

“Yeah, like you’re not!” a Trekker retorted.

Both sides abruptly drew their weapons, and Lessjo ducked under a table as the firing commenced,
he says. He did not crawl back out until the smoke cleared, and by then the Trekkers had
withdrawn from the field.

“It turns out replica Civil War guns use real gunpowder, whereas ‘Star Trek’ phasers have only a
battery-powered bulb that lights up,” says Lessjo. “You don’t go up against a guy with a firearm if
all you’ve got is a flashlight.”

So thinking outside the box yielded an unexpected answer to OTB’s hypothetical question: “We
proved Civil War soldiers would win a battle against the crew from ‘Star Trek,’ ” Lessjo says,
chuckling. “You never would have figured that, would you?”

You might want to copypasta this for use in Social Media …

n00b on a whiteboard

n00b on a whiteboard (Photo credit: Wikipedia)

Dear:
[_] Clueless n00b
[_] Lamer
[_] Flamer
[_] Pervert
[_] Sexist
[_] Spammer
[_] Racist
[_] Dumbass
[X] Waste of Life
[_] Other: __________________

You are being flamed because:
[X] You obviously don´t know anything about the topic at hand.
[X] You started a pointless thread.
[_] You bumped a pointless thread.
[_] Your post contained nothing but crap.
[_] You can´t spell more than 3 words right.
[_] Your awful markup made the post unreadable.
[X] You made a useless assumption.
[_] You posted IN ALL CAPS FOR NO APPARENT REASON.
[_] YoU tYpEd SoMeThInG lAmE lIkE tHiS.
[_] You say you´re “1337”.
[_] You posted a topic that´s been posted 50 times already.

As punishment, you must:
[X] Refrain from posting until you have a vague idea of what you´re doing.
[_] Stab yourself in the eye with a pen.
[_] Give up your internet account.
[_] Eat paint chips for the next 6 months.
[X] Make goatse.cx your home page.
[_] Jump into a bathtub with a toaster.

Chrome Home Page Won’t Set? I Figured It Out.

Using Google Chrome yesterday, I clicked the “home” icon and was horrified that it took me to a hate site I inadvertently came across following a Facebook link. I couldn’t get rid of it. What I tried (solution at end of article if you don’t care):

1 – Change Settings

the-chrome-button

Yeah, right. Think again, suckas!

I went to the settings button on the right end of the toolbar (see image) and clicked on “Settings”.  The only setting I could find was for “On startup”. I changed it. It didn’t work, and when I tried again, the setting said the correct startup page was now set, but the home icon didn’t change. Why are you lying to me, Chrome?

2 – Change Settings Different Ways

I added the correct homepage as an extra tab, then deleted the original one, even though it said it was the correct one. No dice. The setting listed the correct site, but it kept going back to the hate site. I was even sure to close and reopen immediately after changing settings in the hopes it would stick.

3 – Search for Help

I Googled the issue and came across plenty of similarly unresolved complaints. Official Google advice each time? Follow the steps outlined in #1 above. {sigh}

4 – Reinstall Chrome

So I took other people’s advice and re-installed Chrome. The page that first opens is still correct, but the moment I click the “Home” icon, the wrong site comes up.

5 – Consider Trashing Chrome

I was so appalled at seeing this abominable web page over and over, I almost decided to trash Chrome altogether. Seriously, it wasn’t worth the cringe or inability to use the home button.

6 – Figure It Out Myself

So I took a deep breath and retraced my steps. When I first visited the hate site, I saved the link because the information I wanted was actually on that site, even though I planned to check every detail since there is no trusting such things. Because there is no “Send > Shortcut to Desktop” in Chrome — a feature of Internet Explorer I have used for years — I drag and drop the [[favicon]] (page icon next to it’s address, usually a blank page with the corner folded) to a place on my desktop for later reading or archiving. Except my mouse was glitching and I couldn’t drag it more than a short distance before involuntarily un-clicking.

How I fixed it

I went to the page I wanted back as my home page and I dragged and dropped the [[favicon]] onto the home button of the toolbar. It worked!

Apparently, Google uses two alternate definitions of “home page”. There’s the page “On Startup” and then the page it takes you to when you click the home icon, for which there apparently is no setting.

Scam or Solicitation? You Decide.

Like Registry of America and Liberty Names, or perhaps more like RegistryDom or Domain Support Group, another local company, “Website Listing Service“, is sending out bill-like solicitations. They are less misleading than others, IMO, but I can only wonder how many people pay these fees not knowing what they are or if they need them.

In fact, I wonder if it can even be verified they do any work for what they get paid to do.

Image1 2013-06-18 160828

Our old humor page …

AOL Tech Support Archive

This is an archive of many of the AOL tech support requests I have received through a corporate web site over the course of a couple years in the late 90’s. Some are funny or even ridiculous, and some are almost helpful in that they represent typical concerns.

aol_banner

These are REAL, but the names have been removed. If you use AOL and are not as out of touch as these people, be warned … when people see your AOL email address, they may place you in the well-established stereotype and not take you seriously.

But before I share these, here’s one response by an ISP to AOL users.

 

Customer A: I’ve had the trial version of AOL 6.0 for a short time. It has not allowed me to upload any attachments, regardless of size. Instead, it begins to upload, then boots me offline. Please advise… I get a message, after beginning to upload an attachment, that the connection to the server was lost. Please check my dialup connection and/or modem. Those are working fine.

Kentropolis: Easy solution. Ditch AOL. It was always bad with attachments. Version 6.0 is even bad for your whole system. Depending on location, there are usually plenty of more reliable providers under $20.00 per month. By the way, how did you come across our web site?

 

Customer B: I TRIED TO UPGRADE TO THE AOL 7.0 AND IT TOTALLY MESSED UP MY COMPUTER.  MY COMPUTER IS RUNNING SLOW AND I ALREADY DELETED THE 7.0.  BUT IT STILL IS SLOW.  ALSO EVERY TIME I GET ON THROUGH MY 6.0 IT SAYS I NEED TO RE-INSTALL.  I AM VERY UPSET!  7.0 REALLY MESSED MY PC UP.  WHEN I FIRST STARTED THE INSTALL IT TOOK HOURS.  THEN WHEN IT WAS DONE MY PC WOULD NOT COME UP BUT YOU COULD HEAR THE PC RUNNING I HAD TO UNPLUG IT.  THEN I THOUGHT IT RUINED MY PC BECAUSE IT WAS TOTALLY DEAD.  I FINALLY GOT IT TO START…BUT IT HAS BEEN SLOW AND NOT WORKING RIGHT SINCE.

Kentropolis: Although my company has nothing to do with AOL, I am willing to give some free advice. But first … How did you delete 7.0? Did you “uninstall” or just delete a folder? What operating system are you running?

P.S. PLEASE do not write in all caps when in chat or email. It is “shouting” and is considered rude to regular (non-AOL) internet users.

Customer B: FIRST OF ALL I ALWAYS TYPE IN ALL CAPS AND IT HAS NOTHING TO DO WITH TRYING TO BE RUDE.  IT IS EASIER FOR ME.  YOU ARE NOT SPEAKING WITH THE PERSON..YOU ARE WRITING BACK IN FORTH.  PEOPLE TEND TO TAKE THIS E-MAIL AND CHAT THING TOO FAR.  I WILL CONTACT SOMEONE FROM AOL..BUT THANK YOU.

Kentropolis: Sir / Ma’am:

I’m sorry if your typing in caps is a handicap accessibility issue. Otherwise, for the rest of us, it IS rude. Every medium has it’s own etiquette, and is no different from writing a letter or speaking with a person. “Taking it too far” is a silly expression for the dominant global means of communication for both individuals and businesses. There really is a thing called “netiquette,” which many people new to the internet (or AOLers who don’t go on the real internet) just aren’t aware of. Would you not sign your name to a letter on paper, or begin with a greeting, especially with someone you don’t know? It’s the little things that separate the nobody from the gentleman or lady.

I’m telling you this for your own good. I did not take offense, but someone eventually will, or at least think a lot less of your intelligence, even if you were a genius offline. There — I’m done playing Miss Manners. Have a blessed holiday season.

Customer C: FROM WITHIN A HELP MENU PERTAINING TO AN E-MAIL i CLICKED ON “ASK US” & AOL TECH COME ON , IDENTIFIED THEMSELVES, ASKED MY FIRST NAME & PROVIDED A SPACE FOR MY ANSWERS…wHEN i TRIED TO TYPE MY NAME TO SEND TO AOL TECH. = i CLICKED ON THE OPEN AREA WITH MOUSE & THERE WAS A LIGHT GREEN LINE/CURSER ETC.
WHEN I TRIED TO TYPE MY NAME NOTHING HAPPENED. I WAS UNABLE TO RESPOND TO THEIR ?WHY CAN’T I ??? UPS! JUST SAY THE WRAP 7 SCROOL NOTICE…SORRY…THERE WERE NO ERROR MESSAGES…HOWEVER, PRIOR TO GOING TO THE HELP MENU. I RECEIVED A MESSAGE WHICH SAID “SERVER UNAVABLE TO ASSIST SOMETHING ABOUT A DOMAIN. LET ME EXPLAIN…I AM JUST STARTING A MSWORD CLASS & WHILE IN THERE IT ASKED FOR A DOMAIN TO BE TYPED IN ONE OF THEIR FORMS…UNSURE WHAT I SHOULD HAVE THERE…SHOULD I TYPE AOL, MSN, OR WHAT …WHAT IS THE DOMAIN… I ALSO HAVE OTHER WEB TY FOR WINDOWS, MULTIMEDIA ETC. SETUP INSTALLED, EVEN THO I HAVE NOT HAD TIME TO CONNECT THE T.V. DOES THIS HAVE ANYTHING TO DO WITH THE DOMAIN?

Kentropolis: I am sorry, but I have no idea what you are trying to say. If you want to learn basic internet terms such as “domain”, please go to our glossary at www.kentropolis.com/support. As you are not one of our web development clients, we charge $20 for long distance tech support. Please leave your number if you still need our assistance.

 

Customer D: I have upgraded from AOL5 to 6…now, each time I call up AOL, I must insert my password…why?

Kentropolis: Actually, according to my server, you are running AOL 7.0 on Windows 98.

If that version of AOL does not remember your password, or Windows is set to not remember passwords, or both, it just wont.

Customer D: How might I go into the computer and change the setting in Windows to
recognize password? Thanks for your response…

Kentropolis: I’m not sure offhand. Once you set it to not remember passwords, you have to find the setting somewhere and change it back. Searching through windows help will probably tell you everything you need to know.

 

Georgia: is it possibile for me to dial up aol using my cell phone that is adapted to be used with my cell phone?

Kentropolis: Dear Georgia,

If your cell phone is adapted to work with your cell phone, you may have to dial twice, then hang up once. However, if it is adapted to be used with your computer, it may or may not work, depending on countless other variables, however logical it seems that it should work. In particular, if it connects to your computer, but you do not have a modem, this may be considered inappropriate for general viewing, as you are performing an illegal operation without a site license, causing a fatal error. To repair the damage and exit from the blue screen saver that usually occurs, hit control-alt-delete all at once, twice.

Seriously, if done properly, it should work, but it is a hardware issue and not an AOL issue. So if it doesn’t work, it is the rare time it is NOT their fault, and you should ask someone at a computer store or a geek friend for help. We’ve never done that, so I don’t know the process or troubleshooting if it doesn’t work.

 

Comcast Customer: I’m with Comcast, the only cable hookup available in our area. I could sign on AOL just fine till I installed AOL 7 Now I have to cancel each time and sign in twice. Therefore I thought it was AOL 7 that is my problem. Hope you can help me.

Kentropolis: Why are you using AOL if you have Comcast? Get rid of AOL and just use the Comcast service. If you insist on still using AOL, especially a newer version, don’t expect your computer to work normally. It will conflict with anything else on the computer dealing with connecting to the internet.

I suggest saving whatever you need onto disk, formatting the drive, and re-installing the operating system. Then choose to install either your Comcast connection OR using AOL (and ONLY AOL). You got lucky with installing AOL. Your system could have become a lot more unstable than just a login problem.

 

SENT FIVE TIMES: I am an Outlook Express user and in frequent email contact with an AOL user. Almost every e-mail message he sends me arrives incomplete…the last part of the message is missing, usually in mid-sentence. Signature is also missing. Any idea what causes this? He is the only AOL correspondent I have and the problem doesn’t exist with my other email correspondents. My mail to him arrives intact. Thanks.

Kentropolis: In response to your five (?) tech support requests, we do not know what his email problem is. AOL is unpredictable, has many versions that are often installed one over the other, several of which can wreak havoc on anyone’s particular system in any number of ways. See if he has this problem sending to other people. Don’t let him make an assumption … have him specifically test this on someone else. If this is the case, tell him to do a total reinstall of his system, and only have one version of AOL (if any) installed.

 

TWO MESSAGES: i’m tired of being bump off every day …  i am so tired of this, it is a ongoing problem every day and i am sick of it

Kentropolis: I don’t get bumped off at all. That’s because I don’t use AOL. Why do you? Do you like paying more than everyone else, just to see tons of ads that the rest of us don’t have to deal with? The only good tech support advice for AOL is to get rid of it. Save everything to disk, reformat the drive, re-install the OS, and never install AOL again, except for IM (which is free to anyone). And never get bumped off again.

 

Customer I: 

1.The pages cannot be displayed it tells me2. also when i do get there the page diappears and then the page cannot be displayed.
3. Also when i am on my page it slowing goes down inch by inch till there is only two or three inches left to look at

Please help!!!!!!!!!

Kentropolis: I have no idea what you are talking about. Is this problem on my website? Is there a particular page you want me to look at? Any particular page out there may load or not load for any number of reasons. If you have this problem everywhere you go, it is a problem with your AOL connection.

 

Customer J: I downloaded MSN Messnger….and when I sign on to it…it says that I need to verify my e-mail address with MSN Messenger…I click on it and this is what comes up….Step 1.go to XXXXXXX@aol.com Step 2. read e-mail message from passport member services subject…please verify your .NetPassport e-mail address. step 3 click on link in e-mail message to verify….I haven’t received it……the E-mail from them…my question is who do I contact about this?? I have talk to MSN tech. support and they said to contact you….Help me…If I don’t have this e-mail to verify this then I can’t use it….PLEASE E-MAIL ME, AS SOON AS. POSSIBLE…it is eazier to contact me by email then phone…..because I am gone different times of the day…. I will be looking for your e-mail…Thank you

Kentropolis: What do you mean “they said to contact you” ? Are you one of my customers? Do I host your company’s email system?

 

Customer K: I am not real familiar with Mac OS, I need to uninstall AOL 5.0. How do you do that? There is not a uninstall folder available that I can find. Thanks!!!!

Kentropolis: Generally, unless you are really pressed for hard drive space, it is best to leave an old version of AOL installed, and simply delete any desktop shortcuts that lead to the old versions. If it’s really necessary, best to use an application like NORTON UTILITIES and/or SPRING CLEANING by Alladin. If an application doesn’t have an uninstall, you have to search the entire HD and system folder for all components, and removing shared extensions in MAC is like deleting .dll’s in WINDOWS.Feel free to call me for additional information, or I’ll call you if you prefer.

 

Customer L: When getting on line/downloading or browsing I continually receive the following message:

Error Scripts Page
Line: 67
Character: 0212
Error: Server can’t create object
Code: 0
URL http://sa.payment.aol.com/sa/v 2.0/ie/aol/us/

How do I get rid of this???

Kentropolis: Do you have an account with us?

Customer L: {In huge, highlighted fancy lettering:}

Yes I do – XXXXXXX@aol.com
Bill McXXXXX
00000 Apache Rd
XXXX, OR XXXXX

Kentropolis: I believe you are mistaken. We ARE NOT affiliated with AOL in any way. We are a web hosting and development company. However, even if you are not a client, for a $20 fee we will trouble shoot your problem.

 

Customer M: When transfering to websites my pc freezes up !

This is becoming beyond frustrating…is it because aol is to busy all the time? I’m always freezing up on my transfers to websites, any ,all and most of all including aol’s.I have had this problem in the past and its been tolerable but lately I have been paying for a problem .Can anyone in your tech support help me? Thanks… Debnlove@aol.com

Kentropolis: You PAY for AOL? It is a like all the free dialup services out there because of all the advertisements. However, somehow they convinced you their service is better (which it clearly isn’t) and instead of being free, you are literally paying more than anyone else in the world for a dialup connection!

There is only one tech support answer: save everything off your hard drive you need; re-install windows; NEVER install any version of AOL on your system again. Either get free dialup through AOL-type advertisement-laden services and not feel ripped off when the connection is bad, or pay $15-$20 / month for a quality service that doesn’t have those problems except on the rarest of occasions.

 

Customer N: I keep getting botted off of AOL….I have tried to talk to a tech and I sent them sysinfo and got booted…

Kentropolis: The solution is easy … get rid of AOL. Stop paying top dollar for a free service that doesn’t work. Reformat your computer and reinstall Windows without it.

 

Customer O: Try to find receiving email photos
I’m having problems recieving photos, thou my email, Getting pretty, frustated tring to find the solution also. I’ll thank You in advance, to help me out. I’ve been tring to recieve photoes from somebody for the last week or so,

Thank You!

Kentropolis: AOL doesn’t like attachments. They get lost all the time. There is nothing AOL will ever do to fix this. Only using another provider will solve your problem, but get AOL off your system first, as it causes major system instability, especially when you try to use someone else.

 

Customer P: my screen keeps freezing i have so much trouble downloading also when i talk to more than one person online screen freezes

Kentropolis: Save your files; format hard drive; reinstall windows; DO NOT EVER install AOL 6.0 or 7.0 again. This is your most likely solution.

 

Customer Q: HewlettPackard..windows 98..7.0
I have to shut down the entire system everytime I go offline or everything freezes and I have to manually shut down the computer…the ‘exit’ and ‘shut down’ request are non-functional. I’ve presented this problem to aol help but always get ‘overkill’ answers and am not that adept with the computer to filter out the correct solution for my problem.

Kentropolis: There are several class action lawsuits against AOL for this sort of thing. Countless millions of dollars in tech support wasted because their software just plain abuses the operating system.
The answer is simple. Save what you need, reformat the hard drive, reinstall windows and other programs you need, and never use AOL 6.0 or 7.0 again.

 

Customer R: Why do you insist on trying to install all the extras of aol 7.0 on my computer? I use 5.0 because it works best for me!!! 6.0 and 7.0 all they want to do is lock up my computer. when you try to upgrade my 5.0 it knocks me off line with a note that AOL has created a illegal act and to notify you so I am.
If I wanted 7.0 or all the extra trash that come with it I have the disk and would install it myself.

My question isd how di I keep you from trying to dominate my choice with your opinions of what I should have? other than change providers which I will do if I have no choice!!!

…waol has preformed an illegal act if this continues get in touch with your provider

Kentropolis: Who are you, and why are you blaming ME for AOL’s problems? I am not affiliated with AOL in any way. You’re the one who decided to use such a bad and destructive service. Do you really think AOL will ever help you through this? Now you have to format and reinstall everything on your computer to fix the problem. And one other thing — repeat after me:

I WILL NEVER USE AOL ON MY COMPUTER AGAIN. I WILL GET A REAL INTERNET CONNECTION WITHOUT ADVERTISING FOR FAR LESS THAN WHAT I AM PAYING NOW. I WILL JOIN ONE OF THE CLASS ACTION LAWSUITS AGAINST AOL FOR ALL MY TROUBLES.

 

Customer S: HELP!HELP !

About twice a week,while I am on line,using Windows95,myGateway 2000 computer totally freezes up. I must shut it down completely. When I start it up, and try to start up my AOL, I get a message:”Updating AOL Database”. The most recent times of ‘updating’ have been taking about 3 minutes (vs. 10 seconds previously), seem to stop for up to 2 minutes when 92% complete. In addition, when the AOL Sign In page finally appears, it sometimes jams until I completely repeat the computer startup and AOL Sign In. Lastly, and most immediately, I cannot now Sign Off AOL without using Control/Alt/Delete; the regular means of Sign Off do not respond.

1)How can I sign off AOL when Sign Off does not respond?

2)Can I stop the frequent “Updating AOL Database” jam ups….or the Updating incidents entirely?

3)Is there a telephone number so I can talk to someone at AOL?

Thanks for the help.

Kentropolis: 

Before I begin, what do you mean “your site is down”? What site? Does AOL host a website for you?
As for system freezes: Are you running Windows 95 on a year 2000 model computer? Microsoft no longer supports 95. This may be part of the problem. Usually AOL software screws up your computer as it is, and you may have a memory problem, or need your disk defragmented.

And the AOL support numbers are on their site, but you’ll have to dig for them. You’ll then be on hold until retirement and if you reach them, they will give you technical advice that may be neither correct nor comprehensible.

The best thing to do is format your hard drive, install windows XP, and never use AOL again. Easier said then done, but the best choice you’ll ever make.

By the way, how did you come across my site? I’m not affiliated with AOL.

 

Customer T:  not sure if right deptment but need help with e-mail problem. I’ve down loaded a survey which indicates to delete all but the right answer, but i’am not sure how to do this without deleting the whole e-mail. if i high light and hit delete the whole e-mail deletes. what and how do i just delete some of the answers and leave th others?

Kentropolis: Maybe you are deleting the entire email because you are READING IT and therefore the delete button has nothing to do with editing, but managing your emails. You can’t highlight part of a web page and delete it while you’re looking at it, right? You have to be EDITING (writing) an email to be able to cut/copy/paste anything. Cut and paste the survey into an email reply and THEN get rid of the parts you don’t want. And one question — this is important: How did you reach us? Where did you find us? Keywords? Search engine? Which one?

 

Customer U: 

I’m having problems with my newly installed Windows 2000me edition 6.0. I would like to delete it. And reinstall Windows98 6.0. Please send me step-by-step instructions how to switch back to Windows98 from Windows 2000me 6.0 without damageing my pc. Packard Bell NEC 7900 Intel Celeron Processor 366 MHz, 64 MB SyncDram, 8.6, 32X Maximum, Variable Speed CD-ROM, 56Kbps-capable ITU v.90-compliant modem

Please advise.

… Each time I go offline I will get icon telling me that a program has not closed. I have to click the “End Task” icon each time. The system will frezz-up if more than one person sends me a email at the same time.

Kentropolis: Unfortunately, I recommend a format and re-install of the operating system, preferably Windows XP. However, that’s like sinking the ship because the telegraph is broken and then putting it on another ship. Windows Me isn’t the best operating system, but AOL 6.0 should never be used on a PC of any operating system. It is destructive and will rarely not result in problems. And it is unprofessional to use an AOL address for a business. Consider another ISP and most of those problems will be over forever.

 

Customer V: 

Everytime I sign on and try to go to a web page I get this message……WAOL caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709.

Registers:

EAX=c00300f0 CS=015f EIP=bff9d709 EFLGS=00010216
EBX=00000000 SS=0167 ESP=0055fe18 EBP=005600b4
ECX=00000000 DS=0167 ESI=00780f80 FS=120f
EDX=780373c0 ES=0167 EDI=004175e0 GS=0000

Bytes at CS:EIP:

53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89

Stack dump:
WAOL caused an invalid page fault in module KERNEL32.DLL at 015f:bff9d709.

Registers:
EAX=c00300f0 CS=015f EIP=bff9d709 EFLGS=00010216
EBX=00000000 SS=0167 ESP=0055fe18 EBP=005600b4
ECX=00000000 DS=0167 ESI=00780f80 FS=120f
EDX=780373c0 ES=0167 EDI=004175e0 GS=0000
Bytes at CS:EIP:

53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89

Stack dump:

Kentropolis: This is simple. AOL 7.0 doesn’t work on your system. In fact, it doesn’t work on almost anyone’s system without serious trouble sooner or later. Unfortunately, AOL’s software is so bad that you will have to format the drive and re-install everything. And don’t make the same mistake twice — never put AOL on your computer again. You can only go up from here.

 

TWO REQUESTS: hi how can i see how long my buddy is on line & if i block a buddy will i still see there name on my buddy list or that thay are on line

Kentropolis: Please indicate what language you are trying to speak and I will forward it to the appropriate personnel. By the way, punctuation helps.

TWO REQUESTS: hi if i fined some thing and i want to put it in my favorites how do i do that thanks

Kentropolis: The menus on AOL are for people with no computer skills whatsoever and are self-explanatory. Just click what would make sense, follow the directions, and see if it worked. Otherwise, lift the monitor over your head, screen down, and shake back and forth a few times. That will reboot your system and everything will be fresh and new.

{YES, I’M GOING TO HELL FOR THAT ONE}

 

Customer X: It takes between 3-5 minutes to start for my internet to program.Also when I srart to cloe down, it takes 2-3 times to shut down … If you could send me a E-Mail to clear the problem, I think it would be O.K.,then I could try what you would suggest. For me to do,to fix my problem.

Kentropolis:  If it’s only AOL that’s taking too long and wont close when you tell it to, it’s that their software doesn’t work well with you computer. In fact it conflicts with most operating systems, so it’s not your fault. It’s theirs. In fact, there are many class action lawsuits against them for such things. I recommend reformatting the hard drive, re-installing windows, and using another provider besides AOL. That’s the only sure way not to have problems caused by their system, even if you uninstalled/reinstalled their software.

 

Customer Y: Hello, I need to know how to reinstall AOL software, I took something off from the add and remove part.now realplayer won’t work,it says I have done an illegal operation before I can get online and while I am online, it will not defragment now , and when I go to properties my machine now says I can set for background and notwallpaper like it used to say, and on the disk clean up my temporary internet files are all compacted and I don’t like it and the machine freezes up now. and my scanner says I may not be connecte or on. and now the comp has told me to reinstall aol.software d you know how I can do that I think that is what is causing me allthese problems Thankyou

Kentropolis: What your telling me is that nothing works. Why do you want to reinstall AOL? That’s the least of your problems, and will only cause more. Save any personal files, format the hard drive, and reinstall Windows from scratch. (If you’ve been thinking of XP, now would be a good time, as it is FAR more stable than Me, and a big step up from 98.) I also recommend not using any recent versions of AOL, as they interfere with the normal operations of most computers. (There are several class action lawsuits going on about this.) Use a standard internet provider to start surfing the real internet. If you insist on staying with AOL, don’t try to do anything you don’t absolutely have to with settings or features, and still expect some problems.

 

Customer Z: when i’m online,i keep getting disconnected.

Kentropolis: You’re on AOL — what do you expect?

Customer Z: what kind of response is that?

Kentropolis: Sir:

I am not AOL. I am not affiliated with AOL. I have nothing to do with AOL.
You came to my site and decided to tell me your connection keeps kicking out. The kicking out alone told me you were on AOL, and only people on AOL can’t figure out I am not them, and that somehow I am expected to provide tech support.

Do you know how many times a week people on AOL feel the urge to tell me their connection is kicking out? Or asking my why installing and/or uninstalling AOL screws up their entire computer until they have to spend money to fix it and then join a class action lawsuit?

If you want to stop paying ridiculous amounts of money to be bombarded by advertisements, get kicked off randomly, and never get to the real internet anyway, DROP AOL. The end of the embarrassment of being on AOL alone is worth its weight in gold.

Trust me. I’m saying all this out of tough love.

Customer Z: SO WHAT SERVICE DO YOU SUGGEST? AND HOW MUCH IS IT?ALSO I MUST SAY THAT WHEN AOL IS WORKING,IT WORKS WELL.IS “KENTROPOLIS” YOUR VERY OWN SITE?OR ARE YOU SOME KIND OF COMPUTER WHIZ THAT MAKES IT APPEAR THAT WAY?

Kentropolis: Sir:

I can only recommend going with a reputable, reliable service like Earthlink or MSN, or any number of other national (or even local) providers. In fact, all other services like AOL (with ads and such) are free, such as NetZero. You say AOL is good when it works, but compared to what? They have some nice communities, but that’s just to make you buy everything from anyone else through them, and get all your news about the outside world through their sources. Many AOLers have never even SEEN the real internet, and don’t even know what a “domain name” or “URL” is. This isn’t rocket science, and only seems that way when you are kept in the dark and never did it before. AOL wants their consumers uneducated — that’s how they got them in the first place.

And that’s why somehow people on AOL keep calling ME for their password or to voice complaints. You see, I am the owner of Kentropolis, a small web development company (I build and host web sites, and do internet-related business consultation). However, if I really was a “computer whiz”, I would find a way to stop AOL from sending me their customers for tech support. Whatever it is that causes this, I didn’t do it on purpose. No offense, but it’s not my job, and I give out helpful advice when I can anyway. And unless it is a rare problem that can be fixed, that advice is to get rid of AOL and get on to the real internet.

How exactly did you find me? Am I the site that comes up when you type in the keyword “tech support” or something? I just don’t get it and am dying to find out.

By the way (if you aren’t aware of netiquette), using all capitals implies shouting. Are you angry with me? I hope I have not appeared rude, and I have taken no offense.

 

Three Messages: 

OUR PROBLEM IS WHEN WE CONNECT THE AOL SYSTEM KEEPS KICKING US OFF . WE HAVE TALKED TO THREE TECH. PEOPLE BUT THE PROBLEMS KEEPS HAPPEN . IS THERE A PROBLEM IN OUR AREA OR ARE THERE TOO MANY PEOPLE ON IN OUR AREA

I`M SORRY BUT THIS IS THE LAST CHANCE.WE HAVE TALKED TO THREE TEH HELPERS AND NOTHINGS SEAMS TO HELP. EVERYTIME WE SIGN ON AOL KICKS US OFF OR IT TAKE 8 OR 9 TRYS TO GET ON LINE .THERE ARE NO ERRORS IT JUST KEEPS DOING THE SAME THING OVER AND OVER.

THIS IS THE THIRD TIME I HAVE TRIED TO SEND THIS MESSAGE . AOL KEEPS KICKING US OFF . WE TALK TO THREE TECH HELPERS ANDNOTHING SEAMS TO HELP .
… NO ERROR MASSAGES

Kentropolis: Nothing will help because AOL sucks. And you are paying more than anyone else for a connection that gives you nothing but ads anyway. Get ANYONE else besides AOL and you may never be kicked off again.

 

Customer BB: we keep getting final notices on upgrading our acct info (credit card)#and we are set up on bank acct. payout auto.it said again if we dont give a credit card # immd. our service would be suspended.i have went through this several times,this is supposed to be from a rex donner in credit card div. are something .i was told before to disregard this sand forward it to billing attn.i was told everything was fine with the way our billing is setup,and not to worry. i am attaching this final notification to this request..please advise.thank you jack gilbreath  … aol final notification;i sent to notify aol

Kentropolis: … And WHY are you telling me this? Shouldn’t you contact AOL?

 

Customer CC: 

I have tried all day to get to my ftp space and what I get is an error message saying I am in a group of people (anonymous user????????) who aren’t allowed access. I use my ftp site to list items I sell on the internet. I only have the weekends to do this. You are costing me money by denying me access to my paid for ftp site. This is not a mere incovnience to me, It is costly. Do I need to pay you even more each month to have a status that allows me access to my ftp site? I don’t quite see how I am an anonymous user when you have my name, address, phone number, and credit card #.
Thank you for any assistance you might provide in making it possible for me to use the ftp service I thought I’d already paid for. best wishes,

Kentropolis: 

The cost of AOL is the price of ignorance.
Are you actually trying to run a BUSINESS on AOL? Do you even know who you sent your tech support request to? If you don’t even know at all what an anonymous user is, why do you use FTP? If you won’t get off AOL and learn what the real internet is and how it works, please stay off of it. You’ll only frustrate yourself and everybody else.

If you refuse to heed my professional advice, you have been warned and ought not complain about paying through the nose for a ridiculous service like AOL that would be otherwise free if not for consumer ignorance.

If you choose the other pill, go to the following links:

http://www.kentropolis.com/support/aol.htm

http://www.kentropolis.com/support/glossary.htm

I wish you enlightenment.

 

Customer DD {two messages}:  

I HAVE A MAIN SCREENNAME AND REALLY WANT SEPORATE EMAILS FOR MAY FAMILY. BUT INSTEAD I MAID SEPORATE SCREENNAMES. IS THIS THE CORRECT WAY TO DO THIS ON YOUR WEBSITE? IF NOT PLEASE HELP. IT WILL NOT LET ME CHECK MY MAIL NOW I TRIED TO MAKE NEW PROFILES FOR MY FAMILY MEMBERS. IS THAT THE REASON WHY.

XXXXXX again my other email adress is XXXXXXXXXX@hotmail.com earlier i asked for help with screenname problem

Kentropolis: Dumb question, but why are you contacting me instead of AOL? I get their tech support messages all the time, but I don’t have anything to do with them. However, I think the problem is that you are confusing Instant Messenger profiles with AOL usernames (email addresses).

 

Customer EE: We have a 11 year old girl that has done something to the computer. I can not get on the internet on my own screename. I have to go to her screename to access my way to the internet?

Kentropolis: Maybe if you increase her allowance, she will fix it for you. She’ll probably have a better chance than AOL tech support!

{NO, I COULDN’T RESIST}

 

Customer FF: I have entered a valid password and you repeatedly ask for password and then finally move me to aol home page.

Kentropolis: 

Why would I ask you for a password? Did you ever think you’re doing something wrong? (Besides contacting me thinking I’m AOL tech support?)
Some Suggestions:

Check to see if CAPS LOCK is on.

Make sure you have a valid AOL account.

Contact THEM for tech support and hope you can reach a human being who can actually help.

Get rid of AOL, get a real internet provider to surf the real internet, and find a friend who can teach you what you need to know.

 

Customer GG: Last night it took about 30 minutes to get signed on aol, only to be knocked off in a few minutes. That is with me using about 4-5 different access numbers. This is happening more and more, and getting very old.

Kentropolis: Then why do you keep using AOL?

Customer GG: I’m asking myself the same darn question, maybe its just a force of habit since I’ve been using AOL since the early 90’s. I’ve had the same problem tonight, only now to have encountered a very rude technician. Thank you for your non-support.

Kentropolis: 

I apologize that I sounded rude, but it’s a bit ironic. Think about it. You’ve been on the the supposed internet for TEN YEARS, and you couldn’t even tell I AM NOT AFFILIATED WITH AOL IN ANY WAY when you found MY company’s tech support page?

I’m not blaming you. AOL taught you that ignorance is bliss, at least until you can’t take it anymore. Take the leap. Ditch AOL. Find the REAL internet. Rise above the embarrassment. Really, it’s not your fault. Unless you don’t ever grow out of AOL.

Please understand that I’m answering you out of kindness — you are not a client according to my records. Here’s some help:
http://www.kentropolis.com/support/aol.htm

And even though you are one of the few AOLers who can communicate with any proper grammar, spelling, capitalization, and intelligence, here’s another just in case:
http://www.kentropolis.com/support/glossary.htm

And actual TECHNICAL advise: AOL 5.0-7.0 “sabotages” other dialups in Windows, along with lots of other things. Once the decision is made, save what you need, re-format the hard drive, re-install Windows and anything else you need, but DO NOT install any AOL software again, even as a backup connection. And YES, you can still use AOL Instant Messenger.

 

Customer HH: I started the upgrade to aol 7.0 yesterday afternoon and let the coputer run until I thought it had finished. Apparently the serveer disconnected when it was about to install the software stuff and now I can’t seem to get going again. thanks

Kentropolis: AOL 6.0 & 7.0 don’t work well on most computers. You can call AOL tech support, but I doubt they can help. My advise? Save, Reformat, Reinstall Windows and other programs, and NEVER INSTALL AOL AGAIN.

 

Customer II: when I type in my pass word all that shown on the screen if *** BUT THE COMPUTER IS GETTING THE PASSWORD AND OPEN aol HOW CAN I GET IT BACK ON MY SCREEN.

Kentropolis: Passwords are ALWAYS blocked out. When you go to an ATM machine, does your pin appear on the screen for the world to see? There is nothing you can (or should) do to change this.

 

Customer JJ {sent twice}: 

after downloading an attachment, etc. I open file and type in name of just downloaded file but it never can be found
How do I locate the file that I just downloaded even with the exact name of the file?
… I don’t understand this request

Kentropolis: I don’t know how AOL works with attachments, but when you go to “save attachment” it should show you where it’s putting it. If not, browse the directory structure, namely in C:/program files and go through the AOL folders and subfolders. There should be a folder somewhere names “downloads” or “attachments” or something like that.

Customer JJ {sent twice}: AFTER FILE TRANSFER IS COMPLETE I ATTEMPT TO OPEN THE FILE TO READ BUT CANNOT FIND IT. EVEN WHEN I TYPE THE EXACT NAME OF THE ATTACHMENT THAT WAS JUST DOWNLOADED IT SAYS IT CANNOT BE FOUND???? I HAVE NEVER BEEN ABLE TO FIND A DOWNLOAD, YET!

ON OTHER SERVERS IT IS A SIMPLE PROCESS. …DOWNLOAD, OPEN & READ. BUT AOL CANNOT BRING UP THE FILE IT JUST DOWNLOADED. IT DOES NOT RECOGNIZE IT IN ANY FORM OR FASHION EVEN A VERBATIM TITLE. PLEASE HELP.

… WHAT’S THIS???

Kentropolis: Please do not send me multiple tech support requests. I’m not even AOL, which is the company you should contact.

 

Addendum

There were also many I couldn’t respond to because of lack of contact information, or I couldn’t find the response.  Then again, maybe I didn’t even bother.

  • re-install 6.0
  • I am having trouble staying connected with aol.I can be on aol and the computer will say goodbye and then ameessage will say you’re aol signal has been lost.It does this quite often.
  • My Damn Profile want update.
    When i try to change sumthin on my damn profile it want to anything.
  • We recently moved to Sun Prairie Wisconsin, from Suffolk, Virginia. We of course have the local (wisconsin) access numbers… However,
    We have been unable to find directions as to how to adjust the welcome screen information to bring up our new “Local” area news, weather etc… How is this done?Thank you for your help…
  • I closed my checking account and need to change my current billing with you to my new checking account number.
    Also I can not remember my current pass word.
  • I have been using version 7.0 and it lied and told me I was out of memory and drive space. I tan teh recovery CD and came back up on windows 95. &.0 still insisted I was out of space. Listened to your elevator music and all of you ads 7 times. HP and a local man told me something was wrong with the 7>0 One of your rep also told me you were having problems with 7.0. I wiped everything out again and put in version 6.0. walla no more trouble.
  • everytime I try to forward email or mail waiting to be sent, it takes forever. it use to take a few seconds, now it takes minutes, sometimes more than 10-15 minutes. I USE TO BE ABLE TO GET IN TOUCH WITH AN AOL TECH RIGHT AWAY…..NOW ITS AN EMAIL. ??
  • i dont receive email
  • I can not get sound. When I get email i do not get the sound but when I forward that mail the receiver get the sound.
  • Dear Mr. XXXXXXXX, Please explain to me what the Warnings:
    percentage means next to a buddies name. I have a person on my buddy list and he has Warnings: 5%. I don’t know what this mean and what it means for me that I should know. Can you please answer me today? Thank you so much,
  • I have an aol/compuserve account.
    The problem I am about to explain has been an issue for 1 month or longer. I have been online and on the phone with your reps. and compuserve reps.My daughter is on parental controls. If she sends me an email from her aol address to my compuserve address and I try to reply it states that “she is not receiving email from my account” or similar. I have my address added to her controls. 10 times, removed and added. I have tried everything to fix the problem, from changing options to erasing addresses and adding them again. I tried to send her email from other compuserve addresses in my account and the same error message continues to appear. Is this an aol problem or a compuserve problem. Every time I call either server, they blame the other. I still have the problem so that’s not the solution. Please respond. Thank you. Sincerely, XXXXX XXXXX
  • Immediately upon turning on my computer, AOL begins loading (whether I click on the icon or not). What do I need to do to “turn off” this immediate load/signon mode?
    Also, after loading AOL via CD (I recently had my hard-drive reformated, so reloaded Windows/AOL) my desktop now has four (or five) different AOL icons. Can I delete these extra icons (such as AOL extras, IC free, IM Messaging — I loaded that, etc). Nothing personal, but all I need is junk icons too — help!!!!!!Errors: No errors so far (God help me!!!!)
  • My master screen name was accidentally renamed to guest and cant seem to return it back. Please help.
  • changing sceerning name
  • in attempting to get current mutual fund activity info. a flag keeps coming up that states—online error1761 :the server is unable to complete the request. please try again later.—i’ve tried for the last 2 days w/ no success….can you help????
  • okay this is the problem for some reason aol will sign my name off, of many of my friends buddy list, but ill still be on to where they think ive signed off, theyll go to another screen name of theres and ill show up on there buddy list and they think im blocking them and im not… on my preference it says allow everyone to see me and on there buddy list, so can u tell me what the problem is… why my buddylist shows that im not on on my friends buddylist but i really am????
  • Every single time I use the “You’ve got pictures” section, to upload or view albums- the section freezes my computer. This is not happening any other time except when I use this part of the email. After I use it – then it continues to freeze up other areas I am working on.- I uploaded (or downloaded), some pictures, put captions underneath- and tried to send them and the whole computer froze. I couldn’t even end task- I had to turn the computer off and start again. – It happens – everytime I use this program- Please help me to fix this problem- cause I use this to send pictures.
    exsiting aol account
  • I can not sign in to my old account XXXXXXXXX@aol.com password is security. is there a reason why?
    ***OPPS SORRY. THAT PASSWORD WAS DELETED FROM FILE. I EMAILED YOU BY MISTAKE. I JUST TALKED TO AOL AND THE DELETED THAT ACCOUNT FOR ME. SORRY FOR THE INCONVENIENCE.
  • I once had AOL e-mail how I could use AUTO-FIX for my hang-up problems when I had gotten to my web-site. It automatically moved my cursor and did away with my problems. Can this be e-mailed to me once more. I promise I will print this out.
  • Since I Upgraded to the aol 9.0, every time I try to sign on, this request comes up on my computer. Aol was unable to find one or more multimedia components needed for proper operation.
    Aol was unable to find one or more multimedia components needed for proper operation. A one time Installation of multimedia components, should we installI hit yes and nothing happens. What should I do. Thank you!
  • Since you changed the website for the Stock market info. I ave a hard time accessing my portfolios. I keep getting the message:website not available. What is happening?
  • SubjectOther: how to sign on to aol client /what is aol client with master screename

AOLers’ Feedback

{Circa 2004}

From an old email …

…I can’t send anything on this maniacal system! When I went to KEYWORD TECH SUPPORT A O L Kentropolis came up and that’s how I found you. You’re what comes up for “tech”. Sorry I bothered you. By the way, regarding the 2 servers you suggested….aol will not allow Surfree’s page to be displayed. I was denied access to it. So much for “life, liberty, & pursuit ” Thanks very much.

Kudos to us!

Hi, My name is Mark Smith. When I was researching a problem I had with AOL, I by-chance came across your AOL email archive and subsequently your other websites making fun of AOL. I have to tell you that I greatly enjoyed it. I don’t think I’ve laughed so much at some of the most foolish problems that people have emailed too you and requested assistance in fixing. Especially when your not even affiliated with AOL. Now I suppose I should fess up that I am an AOL user, but completely agree with everthing you said. In fact I use AOL just to log on then minimize it and immediately open IE. If I didn’t use my parents AOL account, I myself would not use it. But I did not know that AOL could cause system instabilities which would probably account for alot of the unexplainable errors I have had in the past. But I didn’t not read anything about if AOL 8.0 causes problems like its earlier counterparts? I would be very curious to know if it does? Maybe I can use the information too coax my mother to finally switch. I appoligize for using your companies email tech support page to get this to you. I just felt that I had to give you a couple of pats on the back for being as gracious and patient in dealing with all the aol tech support that you have given out. Plus that I greatly enjoyed your website. Hopefully you can expand on it as you get the time. Thank you for the laughs and the valuable information. Mark Smith II

New Scam – DNS Services in Vancouver, WA

Just got this from a doctor client of mine, who could not find the part about not being a bill among all the content and layout indicating it was a bill.