Mail Bombing – Domain Registry of America

These people have continually caused confusion with my clients over the last couple years since this thread was started, and I got a bunch today for a number of domains, both mine and client’s.

Just on a lark, I Googled them this morning and found countless scam warning sites about them. The interesting thing is that the principles of the company have had a lot more legal troubles than just this one company. Thanks to the Internet, so much information can come to light so all the clever arguments in the world will not overpower facts. Well, at least if you have some reasoning ability …

This one in particular:
http://blog.forret.com/2004/12/domai…-america-scam/
Be sure to read the comments section and follow the link about “Cease and Desist”. Of particular interest was their address in my own backyard and the local BBB listing for them: http://search.buffalo.bbb.org/codbrep.html?ID=17000531

An exerpt:

Customer Complaint HistoryBack To Top
The company’s size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 157
in the last 12 months: 52
Complaints Concerned:
Selling Practices (90 complaints)
18 Resolved
2 Unresolved
17 Delayed Resolution
8 Company made every reasonable effort to resolve
45 Company did not respond

Advertising Issues (22 complaints)
1 Resolved
2 Delayed Resolution
2 Company made every reasonable effort to resolve
17 Company did not respond

Service Issues (22 complaints)
5 Resolved
1 Unresolved
3 Delayed Resolution
2 Company made every reasonable effort to resolve
11 Company did not respond

Credit or Billing Disputes (11 complaints)
4 Resolved
1 Delayed Resolution
1 Company made every reasonable effort to resolve
5 Company did not respond

Refund Practices (9 complaints)
5 Resolved
2 Unresolved
2 Company did not respond

Contract Disputes (3 complaints)
1 Company made every reasonable effort to resolve
2 Company did not respond

After reading this, it was clear I gave them way too much benefit of the doubt. When I get a free moment, I will likely file a complaint myself with various authorities.

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